Transportation Information

I have attempted to provide the information I currently know about travelling to Central Texas.

Rental cars are often in short supply. If you will be renting a vehicle, I advise reserving it as far in advance as possible. 

If you would like to use a rideshare service, you shouldn’t have a problem as there are usually plenty of drivers almost anytime of day.

Lyft and Uber are the standard rideshare service providers. However, Hitch is a newer app that is gaining traction. I suggest downloading the apps and comparing prices.

Hitch is an Austin-based company that is specifically competing with busses to offer passengers long-distance rides between cities. It will probably be the cheapest option for transportation depending on the time of day. That being said, there are some caveats:

• If you use my referral code, you can currently get $25 off your first ride: https://www.ridehitch.com/r/MPPrVrJLsI

• You can schedule your ride up to 60 days in advance.

• There are three levels of rides. I recommend ordering the Door to Door service.

• There will be different prices depending on the day and time of day.

• If your flight is cancelled or delayed and you miss your Hitch pickup time, you will not receive a refund. You will receive Hitch credit for the amount you paid as long as you cancelled the ride at least an hour in advance.

• If your flight is delayed, you may be able to reschedule another Hitch ride on the same day, but that is not always guaranteed. The pickups usually only run from 7:00 AM to 9:00 PM.

• A great thing about Hitch is that the customer service is usually readily available via messaging in the app. They are real people located in Austin.

I absolutely do NOT recommend using the traditional taxi service providers at the airports. Their vehicles and service generally leave a lot to be desired when compared to the rideshare service provides. They are also notorious for overcharging passengers. I do not consider traditional taxis a safe option for transportation.

For getting dropped off at the airport: you will absolutely want to schedule your pickup ahead of time in the rideshare apps. There are not as many drivers outside of Austin, so I’d suggest sharing the ride with someone else if you are both going to the airport at the same time.

Traffic to the airport can get heavy during rush hours. I’d absolutely suggest getting to the airport two hours ahead of your departure time especially if you need to check bags and go through security.

For getting picked up at the airport: in general (except if you decide to use Hitch), do not order your rideshare service until you have retrieved your luggage and are waiting in the rideshare pickup area. Although you cannot see them because they are parked in a different location, there are usually dozens of rideshare drivers waiting and ready to pick you up as soon as you order the service. Once you order the ride; the driver will usually arrive in front of you in less than five minutes. However, if you order the service before you are ready to go, you risk incurring a cancellation fee if you are not able to meet the driver in time.

There are designated rideshare pickup and drop-off areas at the Austin airport. The drivers are generally restricted from picking you up and dropping you off anywhere outside of the designated areas.

The drop-off areas are exactly where you would expect them to be right next to the terminal entrances.

The pickup areas are not as intuitive. I have included information in that regard below.

My apologies in advance, but unfortunately the rideshare pickup area for the Austin airport is a lot of work.

If you order a ride through Hitch, you may be able to communicate with the driver up to an hour in advance and ask them to pick you up in the normal Arrivals area at the airport. But the driver may or may not feel comfortable doing this as it is not the normal course of action for rideshare pickups. If the driver is not comfortable doing this and asks you to go to the designated rideshare pickup area, please follow the instructions below.

If you order a ride through Lyft or Uber, your driver will expect you to be in the designated rideshare pickup area. Do NOT order the rideshare pickup before you reach this area as it will take several minutes to get there. It is also not a climate-controlled walk.

First, retrieve your baggage and then exit the terminal into the arrivals pickup area. Then cross the street to go into the parking garage. Follow the signs for the Rideshare Pickup area.

You can either walk across the entire garage to get to the Rideshare Pickup area on the ground floor of the Rental Car Facility. Or you can wait, depending on the time of day, for a little golf cart shuttle (aka tram) that comes around to transport passengers to the rideshare pickup area so you don’t have to walk all the way across the garage. In the early or late hours of the day, this shuttle may not be running. Please ask an airport employee what times the shuttle runs. They may be able to confirm that information for you.

Once you arrive at the ground floor of the Rental Car Facility in the designated rideshare pickup area, there will be many lanes of vehicles. The taxis will be in the first lane. There will be another blue section of lanes next to the taxis. Then there will be two yellow lanes of vehicles. Then two red lanes of vehicles.

Each lane will have numbers on pillars in the garage, ranging from one to eight. When you order your rideshare pickup service, you will specify which color and number you are at. So for example, if you order the ride for pillar Yellow 4, the driver knows to drive into the garage and meet you at the Yellow 4 pillar